Calmhaus ("Calmhaus," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") or use the Calmhaus software platform and related services (the "Services"), which help pet care businesses run their scheduling, client management, communications, and payments. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use the Services.
1. Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide when you interact with us, including but not limited to:
- Name, email address, phone number, and business name
- Account and business details, such as your team members, services, and pricing
- Payment and billing information, processed by our payment processor
- Information submitted through our demo request form or other contact forms
- Communications you send to us via email, phone, or text message
Information You Enter About Your Clients and Their Pets
As part of using the Services, you and your team may enter information about your own clients and their pets, including names, contact details, home access details, pet health and behavioral notes, veterinary contacts, and visit history. We process this information on your behalf so the Services function as intended. See "Data We Process on Your Behalf" below.
Information Collected Automatically
When you visit the Site, we may automatically collect certain information about your device and usage, including:
- IP address, browser type, and operating system
- Pages viewed, time spent on pages, and referring URLs
- Device identifiers and general location data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Calmhaus platform and Services
- Set up your account, import your existing data, and process bookings, scheduling, and payments
- Send product updates, service notifications, and support communications
- Communicate with you about your account, demos, and changes to the Services
- Respond to your inquiries and provide customer support
- Send periodic newsletters, promotions, or service-related announcements (you may opt out at any time)
- Improve our Site and Services through analytics and feedback
- Comply with legal obligations and protect our rights
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: We share information with trusted third-party service providers who help us operate the platform, including payment processing (Stripe), hosting, analytics, and communications. These providers may access information only to perform services on our behalf and are obligated to protect it.
- Your Team and Clients: Information you enter is shared within your Calmhaus account with the team members and clients you authorize, so the Services work as intended.
- Legal Requirements: We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data We Process on Your Behalf
When you use Calmhaus to manage your own clients, pets, and payments, you are the controller of that information and Calmhaus acts as a processor on your behalf. You are responsible for having the appropriate rights and disclosures to collect and share that information with Calmhaus. We process it only to provide the Services to you and according to your instructions. Your data is yours: you may export it at any time, and you may request deletion in line with Section 5 and applicable law.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction, including encryption in transit and at rest, passwordless or multi-factor login, and role-based access controls with access logging. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Access and Correction
You may request access to the personal information we hold about you and ask us to correct any inaccuracies. Contact us using the information provided below.
Opt-Out of Marketing Communications
You can opt out of receiving promotional emails by following the unsubscribe instructions in any marketing email we send. Even after opting out, you will continue to receive service-related communications necessary to operate your account.
Do Not Track Signals
Our Site does not currently respond to "Do Not Track" browser signals. You can manage cookies through your browser settings.
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising your rights. To exercise these rights, contact us using the information below.
8. Children's Privacy
Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it.
9. Third-Party Links
Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us: